19 Mar 2026
Meet Ember and Umbra: our first employees
Most companies recruit with LinkedIn and coffee chats. We configured our first employees. They have been working since day one — no holidays, no salary reviews, no complaints.
Read articleBack office. Automation. Business results.
Eight articles on why most AI projects fail, what Klarna shows everyone else, and what automated operations look like in practice.
25 Feb 2026
Intent engineering: the missing layer in your AI strategy
Klarna's AI resolved 2.3 million tickets. Resolution times halved. Then customers started complaining. The AI worked brilliantly — and that was the problem. A piece on the third discipline of enterprise AI.
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24 Feb 2025
Why 95 percent of AI projects fail
Morningside AI has implemented AI for some of the world's biggest brands. Their conclusion: companies do it in the wrong order. Here is what the five percent who succeed do differently.
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24 Feb 2025
From 7,000 to 3,000: what Klarna's AI journey tells everyone else
Klarna's CEO explains how they halved headcount using AI without raising new capital. What does that mean for every company that is not Klarna?
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20 Feb 2025
Dark Office: Why your next "hire" should be an entire factory
Why SMBs get stuck in internal AI pilots and how a Dark Office partner delivers outcomes without the J-curve dip.
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12 Feb 2025
Lights Out for e-commerce: from admin to autonomous operations
How to move repetitive administrative workflows into an AI-run service factory with SLA and outcome pricing.
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9 Feb 2025
AI archaeology: the bottleneck behind failed automation
How to break brownfield lock-in and build executable specifications for reliable agent operations.
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2 Feb 2025
From outsourcing to intelligence arbitrage
Why service businesses are moving from cheap labor to cheap intelligence, and what that means for margins.
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